Patient Financial Specialist Lead - Irving Financial Office
Company: Christus Health
Location: Irving
Posted on: September 25, 2024
Job Description:
Description
Summary: The Patient Financial Specialist Lead must demonstrate a
consistently high degree of proficiency in their primary position
within Patient Financial Services Department of CHRISTUS Health.
The Team Lead is responsible for a variety of activities in the
department. The primary purpose of this position is to allow for
professional growth and development within the organization, while
applying one's expertise and knowledge within the unit. The
position provides opportunities to increase one's scope of
responsibility within the PFS Department. The position works in a
cooperative team environment to provide value to internal and
external customers, works in partnership with the management team
and serves as a resource for innovation, staff support and process
improvements. In addition to being able to perform the job duties
as outlined in the job description of their primary role, a Team
Lead must be able to meet the accountabilities outlined below.
Responsibilities:
- Functions as a subject matter expert in support of other PFS
team members and other departments/facilities within the CHRISTUS
Health network
- Trains new staff in all areas as needed and provides source of
knowledge for staff inquiries
- Demonstrate a good understanding of payer benefits
requirements, on-line claims status, submission, billing, cash
application, and reconciliation procedures
- Approve or deny requested adjustments and refunds within role
thresholds
- Adapt to process and procedure evaluations and improvements,
support continuous change, and willingly manage special projects in
addition to normal workload and other duties as assigned
- Remain flexible if duties are reassigned, which may involve
transferring to a more appropriate unit in order to best serve PFS
and CHRISTUS Health
- Display a professional, courteous and enthusiastic demeanor,
while maintaining a positive self-image and perspective of the
unit/company
- Responsible to contact CHRISTUS Health facility departments in
order to resolve outstanding questions related to account or charge
posting information to ensure account integrity and compliance with
payer and/or government regulations and to ensure timeliness of
follow-up activities
- Ensures quality and productivity standards are met or
exceeded
- Appropriately documents patient accounting host system or other
systems utilized by Patient Financial Services in accordance with
policy and procedures
- Provides continuous updates and information to Patient
Financial Services Leadership Team regarding ongoing errors, payer
related issues/trends, registration and other controllable QA
related activities affecting productivity, reimbursement and/or
payment delays
- Functions effectively within a team and participates and
contributes constructively to produce results in a cooperative
effort
- Continually seeks to understand and act upon customer needs,
concerns, and priorities
- Meets customer expectations and requirements, and gains
customer trust and respect
- Demonstrates ongoing enthusiasm and commitment to the work
assigned
- Works with Supervisor to receive feedback on performance and
create a personal development plan Work Type: Full Time EEO is the
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Keywords: Christus Health, The Colony , Patient Financial Specialist Lead - Irving Financial Office, Administration, Clerical , Irving, Texas
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