SHIFT MANAGER
Company: Long John Silver's
Location: Denton
Posted on: September 30, 2024
Job Description:
The Shift Manager runs shifts, leads Crew Members, and is a part
of the restaurant management team. The Shift Manager shares
accountability with the restaurant management team for all
restaurant's operations focusing on satisfying guests, developing
crew members, and growing sales and profits.
Duties and Responsibilities:
SERVICE
- Ensures 100% satisfaction for all LJS guests
- Solves customer concerns immediately utilizing BAM! and ensures
they leave happy and satisfied PEOPLE/CULTURE
- Assist management team in collecting Voice of the Customer
(VOC) feedback
- Motivates Crew Members to perform at or above expected
performance levels
- Ensures staffing levels meet guest service requirements at all
times
- Treats all Crew Members with respect while fostering a sense of
teamwork and accountability
- Accountable for positive engagement at every guest encounter
PRODUCT
- Ensures all ingredients and menu items are properly stored,
handled, prepared and presented with the greatest concern for food
safety, accuracy, quality, and guest satisfaction
- Positively impacts profitability by effectively managing
product projections and controlling waste
- Provides, to every guest, a come-back quality service and taste
experience PLACE
- Maintains a clean, safe, and comfortable environment for guests
and Crew Members
- Clean as you go mentality - Ensure the restaurant's interior
and exterior, including furnishings and equipment, are clean and in
excellent working condition at all times
- Provides an environment that encourages guests to return
LEADERSHIP
- Provides encouragement to Crew Members, including communicating
team goals and identifying areas for new training or skill
checks
- Assists management with hiring processes and new Crew member
training
- Answers Crew Member questions, helps with Crew Member problems,
and oversees Crew Member work for quality and guideline
compliance
- Communicates deadlines and sales goals to Crew Members
- Develops strategies to promote Crew Member adherence to company
regulations and performance goals
- Learn to forecast sales, create work schedules, order and track
inventory, and complete required performance reports
- Ensure cash control, security, safety and food quality
standards are consistently met *Performs other duties as assigned
by restaurant management
Role Requirements
- Must be 18 years of age or older
- High School Diploma or Equivalent
- Minimum of 3 months experience performing as a Crew Member
- Passed Shift Manager Readiness Checklist
- Must have reliable transportation and the ability to work
rotating shifts
- Take absolute pride in everything you do
- Value customer service and hold the ability to positively
impact guests' experience
- Work well in a fast-paced environment
- Practice high quality food and cleanliness standards
- Bring an upbeat energy and positive attitude to the team
- Has a commitment to timeliness and a sense of urgency
- Ability to read and interpret a variety of instructions
furnished in written, oral, diagram and schedule form
- Ability to add, subtract, multiple, and divide in all units of
measure, using whole numbers, common fractions, and decimals
computing rate, ration and percent
- Ability to solve practical problems and deal with a variety of
variables in situations where minimal standardization exists
Physical Demands
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential requirements of the role.
While performing the duties of this role, the employee is regularly
required to:
- Work for several hours in a standing position
- Talk and hear; Communicate with Crew members and guests
- Handle, feel and reach with arms and hands
- Sit, climb, and balance
- Stoop, kneel, crouch, and crawl
- Lift and move up to 50 pounds Working Conditions
The work environment characteristics describe here are
representative of those an employee could encounter will performing
the duties and responsibilities of this role.
- Exposure to cooking fumes
- Moderate noise level
- Exposure to heat and hot cooking equipment
*Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of the role.
Keywords: Long John Silver's, The Colony , SHIFT MANAGER, Executive , Denton, Texas
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